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Customer Support: 01562 883945 / lily.blue.gifts@googlemail.com

Customer Service

 

• Shipping & Delivery

We like our local post office and all deliveries are sent through them.   We offer Standard delivery and Next working day delivery to the United Kingdom   Please keep all documentation if you receive goods which are damaged, battered or broken and contact Lily Blue on 01562 883945 as soon as possible.   After leaving the factory all goods are insured by our forwarder against damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarders insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open and inspect a package in the presence of the forwarder, make sure that you sign for it as "Unable to inspect goods on delivery" or similar to warn the forwarder that a claim may be forthcoming, for goods with a value over £500 we require that any damages are noted on the delivery note at the time of delivery, all other damage claims must be reported to us within 2 days of taking delivery.

 

 • Returns & Replacements

We hope you will be happy with your chosen products however if you have changed your mind return of goods must be made within 28 days of receipt of goods. Goods can be exchanged or refunded. Please complete and enclose the Returns form supplied with your order.   Goods for refund must be complete, in perfect condition, unused, and with the original packaging. We reserve the right to refuse items which are marked or appear to have been used.   We will process your refund, less any initial postage charges, within 28 days of receipt of the returned goods providing you have followed the above procedures and time frames. Refunds will be paid to the card used at point of order. The cost of returns is at your own expense and risk, we advise you to obtain a free proof of postage. Any sale items will be refunded for the price paid.   If the item was a gift only the original purchaser can return the item and receive an exchange or refund.   We are unable to accept return of ear-rings or pierced products. We are unable to accept the return of edible items.

 

 • Payment.

All transactions are processed through Paypal.   If you wish you may pay by cheque, by sending a cheque along with your order to:  Lily Blue Gifts And Home Ltd, 92 Worcester Road, Hagley Stourbridge West Midlands UK DY9 0NJ   We do not see customers card information.   All prices are inclusive of V.A.T. At the current rate.   Please do not send any payment information over email as we cannot guarantee security of details sent in emails.   Sometimes we may have offers or promotions which are subject to availability and may be withdrawn at any time. No cash alternatives are available. If we have listed an item at an incorrect price we will contact you as soon as possible for your instructions. If you do not respond within 5 days we will cancel the order.

 • General

These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.

We will not accept any liability for errors in the descriptions of goods, or in the pricing. 

Lily Blue can alter the descriptions and pricing of the products at anytime.

We cannot be held responsible for any losses resulting from the misuse of our website.

Lily Blue may contain links to other websites, these are here to enhance our customers shopping experience and whilst we do encourage our customers to use these links, we cannot be held responsible for any loss or damage whilst navigating or using these external sites, as they are not under our control.

Lily Blue can only be held liable up to the cost of the product(s) purchased

 

• Privacy & Security

Payments are made online through a secure environment by credit card or debit card. Your credit or debit card information is not seen by us. This information is securely captured directly by our payment service provider Paypal.   This site uses cookies for certain functions. Cookies are small pieces of data stored either on your computer's hard drive or in its memory. On this site the cookies are used for non-invasive purposes, and do not track your browsing experience. Your browsing experience will not be affected if you do not have cookies enabled in your browser.   Lily Blue Gifts will not use any information provided via Submission forms, Registration, Image Submission or Comment Submission for any purpose other than that intended. However we may need to collect your name, email address and telephone number for registration to the website, ordering from the website. Registration for newsletters. Personal information may be used for: processing your order, communication with you regarding your orders and gathering statistical data to monitior products popularity.   We also may contact you from time to time regarding any news, offers or competitions which we may think will be of interest to you.   All information held by us is kept securely and confidentially as required by the Data Protection Act 1998 or any other similar legislation from time to time in force. We are committed to protecting your privacy.   We may also use aggregate information and statistics for the purposes of monitoring the Website usage in order to help us develop the Website and our services and may provide such aggregate in-formation to third parties. These statistics will not include information that can be used to identify any individual.   If you would rather not receive any newsletters from us please send an email requesting the removal of your details from our database to lily.blue.gifts@googlemail.com.   If any information which you have provided to us changes or you would like to cancel your registration please email lily.blue.gifts@googlemail.com.   The information we hold will be accurate and up to date. You can check the information held by emailing us.   If you find any inaccuracy we will delete or correct it promptly   Except for purposes of this website no information will be passed onto third parties.

 

This privacy policy sets out how Lily Blue Gifts uses and protects any information that you give Lily Blue Gifts when you use this website. Lily Blue Gifts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Lily Blue Gifts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at owner@example.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.