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Customer Support: 01562 883945 / lily.blue.gifts@googlemail.com

Return Policy

We hope you will be happy with your chosen products however if you have changed your mind return of goods must be made within 28 days of receipt of goods. Goods can be exchanged or refunded. Please complete and enclose the Returns form supplied with your order.

Goods for refund must be complete, in perfect condition, unused, and with the original packaging. We reserve the right to refuse items which are marked or appear to have been used.

We will process your refund, less any initial postage charges, within 28 days of receipt of the returned goods providing you have followed the above procedures and time frames. Refunds will be paid to the card used at point of order. The cost of returns is at your own expense and risk, we advise you to obtain a free proof of postage. Any sale items will be refunded for the price paid.

If the item was a gift only the original purchaser can return the item and receive an exchange or refund.

We are unable to accept return of ear-rings or pierced products. We are unable to accept the return of edible items.