When You Place And Order With Us It Will Be considered  That You Have Read, Understood And Agreed To our Terms & Conditions. If You Are Unhappy With Any Part Of These Terms And Conditions, Please contact One Of Our Team Before Placing your Order With Us. We can be reached during office hours on telephone 01562 883945 or by email, lily.blue.gifts@googlemail.com.

By placing your order on our website you are making an offer to Lily Blue Gifts to purchase these goods inline with our terms and conditions.

When you place an order on our website, we will require your Name, Email address, Credit/Debit Card details, Phone and delivery address. This information is needed to process your purchase and or inform you of our acceptance of your order. We require a contact number so that we can stay in touch to update you of your order and discuss any issues that may arise with expedient delivery. We may, unless you inform us otherwise, share your contact telephone number with our chosen courier service in case  the need arises to reach you to arrange specific delivery needs.

After Placing An Order Online, We Will Provide You With an acknowledgement  That Your Order Has Been Received,  But This Is Not Confirmation That Your Offer To Buy The Items Has Been Accepted. Our Contract For The Sale Of Our Products Will Only Exist Once An Order Has Been Accepted, Processed And Dispatched To You.

Please Note That We Will Not Be Able To Meet Any Obligations As A Result Of The Following Reasons:

  • If The Product You Ordered Is Out Of Stock

  • We Are Unable To Authorise Your Payment

  • If It Is Identified That There Is A Product Description Or Pricing Error

  • If Customers Do Not Reach Any Order Criteria Outlined In The Terms & Conditions

  • If Our Delivery Companies Are Temporarily Unable To Deliver Due To Exceptional Conditions That Are Beyond Our Control Including Hazardous Weather And Accidents.

Should There Be An Issue With Your Order, One Of Our Team Will Contact You Either By telephone Or Email. Please Ensure That You Check All Items On Receipt, As Faulty Or Damaged Items Must Be Reported Within seven Working Days Of Receiving The Parcel.

Lily Blue Gifts  Reserve The Right To Reject Any Offer Of Purchase By You At Any Point. Please Note That Whilst We Will Make Every Effort And Reasonable Care To Keep Your Order Details And Payment Secure, We Cannot Be Responsible For Any Loss You May Suffer If A Third Party Procures Unauthorised Access To Any Information That You Supply When Accessing Or Ordering From The Lily Blue Gifts Website.

When Placing An Order You Will Automatically Be Added To Our Mailing List. However Should You Wish To Not Receive Mailings, Please Inform Our Team And They Will Remove You From Our mailing List.


Every Product Bought Is Sold Subject To Its Product Description Which Outlines Any Further Specific Conditions That Relate To That Product Including, Without Restriction, Terms And Conditions That Regarding Approximate Delivery Dates/Times, Warranties, After-Sales Support And Guarantees.

We Undertake All Reasonable Care To Ensure That All The Details, Prices And Descriptions Of Website Products Are Accurate At The Time When The Appropriate Information Was Entered Onto Our System. Whilst We Endeavour To Keep The Website As Up-To-Date And Accurate As Is Possible, There May Be Rare Occasions When The Information On The Website (Including Product Descriptions) At A Certain Time May Not Reflect The Position Exactly At The Point An Order Is Placed. Please Note That We Are Unable To Confirm The Price Of A Product Until Your Order Is Accepted In Line With Our Order Acceptance Conditions.


If You Are Not Happy With Products You Have Chosen And Received, You Are Entitled To Cancel This Contract If You So Wish Under The Distance Selling Regulations, Provided You Exercise Your Right No Longer Than seven Working Days After The Day On Which You Receive The Products (Excluding Made To Order/Personalised Items). Please Note However That We Pride Ourselves On Our Commitment To The Highest Levels Of Customer Service And Will Consider Cases On A Case By Case Basis, Subject To The Situation, After This Period.